At 99fotos.com, we are committed to providing you with high-quality photo frames and a delightful shopping experience. We understand that sometimes, a product might not be exactly what you expected. This policy outlines our guidelines for returns and refunds to ensure a clear and fair process for all our customers across India.
1. Our General Return Policy
- 7-Day Easy Returns: You can return most items purchased from 99fotos.com within 7 days from the date your order was delivered to you.
- Condition of Item: For a return to be accepted, the item must be unused, in its original packaging, and in the same condition that you received it. It should not show any signs of use, damage, or alteration.
- Original Packaging: Please ensure all original tags, manuals, and accessories that came with the product are included in the return package.
2. Non-Returnable Items
To maintain hygiene and product integrity, certain items cannot be returned:
- Customized or Personalized Photo Frames: Products that have been custom-made or personalized specifically for your order (e.g., frames with custom engravings, specific photo prints embedded, or unique dimensions requested by you) cannot be returned unless they arrive damaged or defective.
- Gift Cards: Gift cards are non-returnable and non-refundable.
3. Damaged, Defective, or Incorrect Items
We take utmost care in packaging and shipping your orders. However, if you receive a damaged, defective, or incorrect item:
- Notify Us Immediately: Please contact our customer support team at zoominidsolutions777@gmail.com or +91 9866838468 within 48 hours of delivery.
- Provide Evidence: We will require clear photos or videos of the damaged/defective product and its packaging. This helps us understand the issue and improve our service.
- Resolution: Upon verification, we will offer you a replacement, repair, or a full refund, depending on the nature of the damage/defect and product availability. We will cover the return shipping costs for such items.
4. How to Initiate a Return
To start a return process:
- Contact Us: Send an email to zoominidsolutions777@gmail.com with your Order Number and the reason for the return.
- Wait for Approval: Our team will review your request and provide you with return instructions and a Return Authorization (RA) number, if applicable. Please do not send the item back before receiving our confirmation.
- Pack Securely: Package the item securely in its original packaging, along with all accessories, and clearly write the RA number on the outside of the package.
- Ship the Item:
- For Damaged/Defective/Incorrect Items: We will arrange for a pickup, or provide you with a pre-paid shipping label.
- For Other Returns (Change of Mind, etc.): You will be responsible for the return shipping costs. We recommend using a trackable shipping service.
5. Refunds
Once we receive and inspect your returned item:
- Processing Time: Refunds are typically processed within 5-7 business days after the returned item passes our quality check.
- Refund Method: The refund will be issued to your original payment method (e.g., credit card, debit card, UPI, net banking).
- Partial Refunds: In some cases, a partial refund may be issued if the item is not in its original condition, is damaged, or missing parts for reasons not due to our error.
- Shipping Costs: Original shipping charges paid at the time of purchase are non-refundable, unless the return is due to our error (e.g., damaged/defective/incorrect item).
6. Cancellations
- Before Shipping: You can cancel your order for a full refund if it has not yet been dispatched from our warehouse. Please contact us immediately if you wish to cancel.
- After Shipping: Once an order has been shipped, it falls under our standard return policy.
7. Contact Us
If you have any questions about our return policy or need assistance with a return, please don’t hesitate to contact us:
- Email: zoominidsolutions777@gmail.com]
- Phone/WhatsApp: +91 9866838468
- Operating Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST